ENTERPRISE BENCHMARKING

Competitor analysis through customer feedback

Understand where your branch's rank in your industry and community by leveraging competitive insights to get ahead.
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Competitior analysis

Competitor analysis via customer feedback

The Digital Reputation Group’s benchmarking tools gives you access to your competitor’s public data from 150+ review sites, 300M websites, forums, blogs and social channels.
Enterprise Benchmarking

CATEGORIZED COMPARISONS

Win through competitive benchmarking

Compare sentiment for products and services against industry leaders at a brand, national or local level.
Compare sentiment for products and services
Sentiment trends

SENTIMENT TRENDS

Uncover competitor sentiment trends fast than competitor

The Birdeye Natural Language Processing (NLP) algorithm, Athena, analyzes your competitors’ reviews from hundreds of review sites and social platforms so you can identify and track trending topics fast.

CUSTOM CATEGORIES

Compare performance inside and out

Evaluate all locations relative performance using the same categories and sub-categories you create for your own company insights. Then, drill down into specific topics, keywords, and adjectives driving customer sentiment. Hone in on verbatim snippets and full-text reviews to get the full story.
Customized categories for comparing performance inside and out
Compare net promotor score

COMPARE NET PROMOTER SCORE

Competitive NPS insights

Measure your competitors' Net Promoter Score (NPS) based on customer sentiment from their reviews to learn what their customers love about their business.

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